Refund Policy
Refund Policy for Darawork
At Darawork, we strive to ensure a seamless and satisfying experience for all our users. We understand that there may be instances where a refund is necessary, and we are committed to addressing such situations promptly and fairly. Please read our refund policy carefully to understand your rights and responsibilities when requesting a refund for services provided through the Darawork platform.
1. Eligibility for Refund
Our refund policy is applicable only to customers who have made payments through the Darawork platform. If you have made a payment directly to a service provider outside of our platform, this policy does not apply, and you will need to refer to the refund policy of the respective service provider.
2. Grounds for Refund
Refunds may be considered under the following circumstances:
- Service Not Rendered: If the service provider fails to deliver the agreed-upon service as described in the service listing, you may be eligible for a full or partial refund.
- Dissatisfaction with Service: If you are dissatisfied with the quality of the service provided, you may request a refund. Refunds in such cases will be considered on a case-by-case basis, taking into account the nature of the service and the extent of the dissatisfaction.
3. Refund Process
To request a refund, please follow these steps:
- Contact Support: Reach out to our customer support team through the Darawork platform and provide detailed information regarding the reason for your refund request.
- Provide Evidence: Depending on the nature of your refund request, you may be required to provide supporting evidence such as screenshots, communications with the service provider, or any other relevant documentation.
- Review and Resolution: Our team will review your refund request and make a decision based on the information provided. We aim to resolve refund requests in a timely manner and strive to ensure fairness to both customers and service providers.
4. Refund Disbursement
If your refund request is approved, the refund will be processed back to the original payment method used for the transaction. Please note that the time it takes for the refunded amount to reflect in your account may vary depending on your financial institution and the payment method used.
5. Dispute Resolution
In the event of a dispute regarding a refund, Darawork reserves the right to mediate between the customer and the service provider to reach a satisfactory resolution. Our primary goal is to ensure customer satisfaction while maintaining fairness and transparency in our refund process.
6. Changes to Refund Policy
Darawork reserves the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on the Darawork platform.
By using the Darawork platform and availing of services offered through it, you agree to abide by this refund policy. If you have any questions or concerns regarding this policy, please contact our customer support team for assistance.
Last updated: 4th April, 2024